Frequently asked questions
Below are frequently asked questions. Click on the question to see the answer.
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What exactly is Clooks Preview?
Clooks Preview is a unique application, which makes it possible to record interviews worldwide with candidates via their own webcam. For each new vacancy, the recruiter creates an interview with questions. The questions can be chosen from an increasingly expanding question library. Each question is asked in a spoken form and appears as text on-screen. The candidate replies to a question and then clicks for the next question. The interview is saved on the Clooks server. The candidate can upload his CV or other documents. The recruiter can view the interview whenever he wants. -
What is a webcam interview actually?
With Clooks Preview, there is no direct contact between two people via the webcam. Via Preview, an interview is drawn up for a particular vacancy and presented to applicants. They answer the questions at a time and place that suits them. The recruiter also views the incoming interviews whenever it suits him. In this way, this method costs much less time and there is no need to make appointments in your diary. The interview is always structured, so that all the applicants for a particular vacancy have to answer the same questions. As a result, the interviews can be easily compared with each other. -
What do I need for it?
Clooks Preview is a web-based application. Everything is conducted on the Internet and requires no extra software programmes to be installed on your own computer. You require an internet connection, a webcam and a PC or Mac. -
Can I use Preview with my existing HRM system?
Yes, that is normally no problem at all. A few connections are made between your software and Preview, after which it appears to the user that Preview operates within your own HRM software. Preview is a completely standard application, so that it’s appearance can, to great extent, be adapted to match your own house style. In this way, the user and candidates hardly notice that the video segment is operated from elsewhere. Preview fits in with various well-known HRM software applications in small to very large, complex organisations. Clooks guarantees the trouble-free operation of the system and, if required, provides Service Level Agreements at every level. -
Why should I work with webcam interviews?
How often does it happen that a candidate who made a good impression on paper is very disappointing in real life? Or vice versa: sometimes your are surprised by the personality of someone who has a mediocre CV. Via the webcam and a structured interview, you can discover within two minutes whether you find a candidate interesting or not. By first observing the person and then looking at the CV, you increase your chances of a good match. On condition you don’t rigidly stick to hard criteria, but you also take into account that someone can contribute something extra besides their educational qualifications. Through a well-selected webcam interview, you can discover this within two minutes. In this way, you save huge amounts of time, which can be better spent than holding interviews with weaker candidates. -
For which functions/levels can Preview be used?
For all functions, at least if you have adapted the questions to the level of the candidates and the function. Originally, Preview was mainly used for representative functions, customer-orientated functions and such like. But questions can also be asked of a laboratory employee or the head of the welding department, which quickly make clear whether someone fits in with the team and whether he or she has the required insight. -
Is it responsible to select on the basis of looks?
With Preview, you do not choose based on looks, but on the personality as a whole. You can see how someone expresses themselves and what impression he or she makes on you. You judge whether the impression agrees with the image you have of the ideal candidate for a particular vacancy. -
Do candidates want this? Isn’t it a reason not to apply?
Sometimes a video application is a reason not to apply. In general, dynamic people regard it as a challenge, new, surprising and modern. Besides this, the candidate has a big advantage in that there is no need to take time off work, no travel time and the interview can simply be conducted at home in their own surroundings. What’s more, candidates hear much more quickly than in the past whether they are through to the next selection round or not. -
Does Preview replace a personal meeting?
No, Preview only provides a good first impression. From the experiences of our current customers, it appears in practice that the impression rarely changes during a personal meeting later. But there is more time then for a deeper discussion. You then know that you are talking to a candidate who meets your basic requirements. That means you need to conduct personal interviews with relatively few people, giving you more time to do other things. -
How much does Preview cost in practice or can I save money with it?
Preview does not just save time and money. How much you save depends of the number of vacancies, the number or recruiters etc. We can easily calculate the figures for you during a presentation. The number of hours dedicated to interviews is drastically reduced and the review procedure is considerably shortened. But even more important is the gain realised by an efficient selection system, where less suitable candidates have to be screened. You easily track down talent. -
How complicated is it to install?
You don’t have to install anything yourself. Together with your ICT Manager, we install a simple link between your system and ours. We have done this many times before in small and large organisations. Without any technical problems. In a few days. To a great extent, your organisation itself mainly determines the speed and implementation. -
Our ICT Department has never had any experience with video. What now?
Preview is a web-based application, which runs on Clooks servers worldwide. Via your website, your system makes contact with our server for every vacancy and every interview. In the background without having to log-in or any other procedures. Your ICT Department therefore does not have to have any experience with video. We have already solved all that for you. -
Wouldn’t it be better if I wait until all the initial problems are sorted out?
In the meantime, Preview has been installed so extensively and so often that problems no longer exist. We do get enthusiastic reactions for users with suggestions for additional functions. We collect these suggestions, discuss them with a users group and develop new functions for the next release. In this way, Preview is being continuously improved and adapted to the state of technology. -
Is Preview safe to use?
Preview uses the most up-to-date techniques with secure connections. Some of our customers place the security of their Internet traffic as the top of their list of priorities. We completely meet their demands. Clooks works with specialists in this field and closely tracks developments in this sector.
